Frequently asked questions
Answers to the most common questions about ASCOM POS. Did not find what you need?
General
What is ASCOM POS?
ASCOM POS is a modern POS system for restaurants, cafes, bars and beach venues. Tables, orders, kitchen display, fiscal printers, QR menu and reports — in one interface.
Which venues is it suitable for?
Small and mid-size restaurants, cafes, bars and quick-service venues. The system works from a single user and one venue.
In which languages is it available?
The platform and the marketing site are available in 11 languages: Bulgarian, English, Turkish, German, Romanian, Greek, Serbian, French, Italian, Spanish, Portuguese.
Pricing & subscription
What does it cost?
Base 10 € per active user per month. Period 1–12 months. Tables, orders and features are not billed separately.
What is included?
Every feature: tables, orders, kitchen display, fiscal printers, QR menu, history, reports, Excel export, email support.
Is there a trial?
Yes — 7 days free, no card required to start.
Can I change the number of users?
Yes. Changes apply to the next billing period.
Features
Which fiscal printers are supported?
Datecs, Tremol, Eltrade, Daisy, Incotex. For a specific model, see the "Fiscal printers" page or contact us.
Is there a kitchen display?
Yes. You can use a kitchen display, a kitchen printer, or both. Separate routes for kitchen, bar and desserts.
Is there a QR menu for guests?
Yes. Each table can have its own QR code. Guests view the menu and can place orders from their phone.
Are there reports?
Daily, by waiter, by product, plus order history. Excel export.
Multiple devices
Can we work on multiple devices?
Yes. Each active user can use their own device. The price is per active user, not per device.
Support
How do we reach support?
Email: support@ascomshumen.com or via the Contact page.
Is there technical access to my venue?
Only with the owner's explicit consent. "Support mode" is activated for a defined period.